Refund policy

Every customer who is a consumer has the right to exchange or return their order within 14 days, without having to provide any reason, starting from the day after the item has been delivered to them.

To exercise their right of withdrawal, the customer must inform Nail Time Flash in writing within this 14-day period. This can be done by completing and signing the return form that was included with the order, and then sending it to Nail Time Flash either by email (nailtimeflash@gmail.com) or by mail (Artuinon LTD, Pudika  str. 4, LV-1006, Riga, Latvia).

If the customer chooses to return the item, they must return the item and all accessories in their original condition and packaging within the 14-day period. During this time, the customer must handle the item and its packaging with care.

Nail Time Flash reserves the right to refuse any revocation that does not comply with the rules and time frames outlined in this article, and will not be held responsible for any customer claims.

COSTS/REIMBURSEMENT IN CASE OF REVOCATION

The customer who exercises their right of withdrawal has the option to request a refund for the returned item at no additional cost. However, the customer is responsible for the cost of returning the item.

Nail Time Flash will repay the amount as soon as possible, but only after the item has been returned, and the postage has been paid in full, and the item has been received in good condition.

If the item has been used, the packaging is damaged, or the item is not returned in its original packaging, the customer will not be eligible for a refund.

COMPLAINTS

Upon receiving the items, the customer is responsible for checking their condition and making sure they match the order.

Any complaints, clearly and completely described, must be sent to Nail Time Flash within seven days of the delivery of the items.

Filing a complaint does not absolve the customer of their obligation to make payments.

Nail Time Flash will examine and respond to the complaint within 14 days of receiving it. If it takes longer to investigate the complaint, Nail Time Flash will inform the customer account.

FORCE MAJEURE

If Nail Time Flash is unable to fulfill the order completely or partially due to circumstances beyond its control, this would be considered as force majeure.

In such cases, Nail Time Flash would be relieved of its obligation, and the customer cannot claim compensation or reimbursement of any payments made.

Force majeure refers to events not caused by Nail Time Flash that make it impossible, difficult, delayed, or costly to fulfill its obligations. This includes, but is not limited to, fire, accidents, strikes, lockouts, exceptional traffic congestion, exceptional weather conditions such as storms, snow, or floods, import and export restrictions, increased taxes, fees, levies, duties, exchange rate fluctuations, inflation, pandemic, insurrection or war, errors or delays in price increases from suppliers, or other services. The non-attributable and unavoidable nature of these circumstances will always be presumed.